updated at 03:50pm on 12/06/2019
One doctor alone is worth going to this surgery
I am a gay male who has been going to this surgery since moving to the area in 2015. I have seen a number of doctors and nurses at this surgery. On the whole they have been pleasant enough. On the odd occasion I have felt judged or uneasy by a doctor's discomfort with talking about LGBT health matters. Never with one particular doctor, which is why I'm writing this review.
The care provided by this doctor has been exemplary. I have found her to be caring and knowledgeable. She does not leave her humanity at the door and take on a soulless robot doctor persona. She is assertive, blunt, and at times has funny, which I appreciate. When I go to the doctor, I'm talking about my health and this doctor has always made me feel comfortable, not judged in any way, and I specifically appreciate her competency in working with LGBT patients. I hope would-be LGBT patients read this and know that you are safe in the care of this doctor.
Visited in February 2019, Posted on 22 February 2019
Contacted at an agreed time to discuss my repeat medication. A new way of doing this by a qualified pharmacist. The Pharmacist took me through my medication ensuring I knew what I was taking and why. I feel I was in safe hands. I thought pharmacists deal with prescriptions all the time. I was able to ask questions and unlike when this is done by my GP there was not the same time pressure of an appointment slot. We agreed a reduction in one of my medications as the reason why it was prescribed (many years ago) may no longer be a problem. Agreed a review period to see how i got on with the reduction. Great new way of having a medication review. Well done Surgery.
Visited in October 2018, Posted on 31 October 2018
I have been with the surgery along with my young son for about 3 years now. Even though the surgery had to undergo a move to a new location and yes there were teething problems, but nothing to ‘complain’ about overall I think the location is better and staff have remained consistently positive throughout. I can always get an appointment when needed and the Reception Supervisor is very helpful, friendly and informative, the reception team are also friendly and helpful, even though they have to deal with a lot, I’ve seen patients shouting at them and being rude, but they remain professional. The doctors and nurses are nice and friendly. Overall I would recommend this surgery.
Visited in March 2018, Posted on 22 April 2018
I had a smear test with one particular nurse who was extremely informative and put me at ease especially as this is something that is quite uncomfortable to have. I was provided with very good information re the results and what happens if they are not favourable. Excellent nurse and couldn’t recommend more.
Visited in April 2018, Posted on 19 April 2018
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