PPG Minutes - July 2025

 

BACK TO MAIN INDEX

 

1. Introduction

  • All attendees introduce themselves 
  • PPG chair PM and PM SR were absent due to A/L
  • GP Partners introduced themselves
  • Dr. Odunfa introduce himself
  • Discussed Surgery Connect Phone Call User Console and current waiting time
  • PPG members are still happy with the waiting time
  • Informed that we are planning to increase phone line
 

2. GP Patient Survey (GPPS) Analysis and Action Plan

Detail discussion GP patient t survey and agreed action as below after looking through the survey analysis.

Analysis Summary

1. Access to the Practice

Phone Access:

2025: 51% found it easy to contact the practice by phone, 32% found it difficult.

Website & NHS App Access:

  • 2025 Website: 40% found it easy, 24% found it difficult.
  • 2025 NHS App: 34% found it easy, 21% found it difficult.

2. Continuity of Care

  • 2025: 27% prefer to see a particular healthcare professional.
  • Only 5 out of 26 said they always or almost always get to see their preferred professional.

3. Waiting Times and Appointment Satisfaction

  • 2025: 6% got a same-day appointment, 12% next day, 41% waited a few days, 21% waited a week or more.
  • 57% said the wait was about right, 41% said it took too long.

4. Support from Local Services (Q43)

  • 2024: 57% reported receiving enough support.
  • 2025: 43% reported receiving enough support.

Trend: Decline in perceived support from local services.

Summary Table

Phone access (easy) 2024 - 45% | 2025 - 51% | Key Issue: 32% still find it difficult 
Website/App access (easy) 2024 - 32%/16% | 2025 - 40%/34% | Key Issue: Digital access still low   
See preferred professional 2024 -  7/24 | 2025 - 5/26 | Key Issue: Most don’t get preferred clinician
Support from local services 2024 - 57% | 2025 - 43% | Key Issue: Declining support perception

Detailed Action Plan

1. Improve Access to the Practice

Actions:

  • Get additional telephone set as we have more workstation 
  • Audit and improve website usability and NHS App support.
  • Provide patient education on digital tools.

2. Increase Continuity of Care

Actions:

  • Allow patients to request preferred clinician.
  • Train staff to prioritize continuity.
  • Communicate availability clearly.
  • Recruit more GP instead of using locum doctor 

3. Improve Support from Local Services

Actions:

  • Map and partner with local support organization. Communicate with PCN to update their display board. practice to contact other organizations to get service directory and display this on waiting room display and practice website . 
  • Provide clear patient information and signposting.
  • Collect feedback and update service directory.
 

3. Extended Services

  • Physio Services: Dr. O explained about PCN physio services, how their triage works. 
  • Pharmacy Services: Dr. O explained about Pharmacy services, how they can help patients and what additional health care they can provide.
  • CHEC Services – CHEC is now accepting NHS referral for the following and triages withing 72 hours
  1. Ophthalmology Treatments
  2. Gastroenterology Treatments
  3. Dermatology Treatments
  4. Ear, Nose & Throat Treatments

MR to send information to PPG members.

Action: Verbal Discussion and Presentation

 

4. CQC Result

  • Dr. OO  has explained CQC visit outcome to patients

Action: Verbal Discussion

 

5. Follow Up

  • SR to create whatsapp group- informed Sharif is on Annual Leave. He will create after his return
    • SR to create whatsapp group
  • Informed that we have updated our website and provided our staff’s details. 
 

6. Proposed

  • Proposed to introduce Terms and Conditions so all members agree for communication between members and surgery and patients.
  • SMS can be sent to all PPG members with allow response
 

7. Future Meeting Arrangements and Any Other Business

Patient Participation Group Next Meeting Dates - Verbal Discussion

 We will discuss further in the next meeting.