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PPG Minutes - April 2024
Attendance: Dr Odunfa, Mizan Rahman, Mr Hashem Hassan, Mr Paul Mutawe, Ms Lorna Jackson Mottershead
Apologies:
- Adams Alexandra (Ms.)
- Alasow Amina (Mrs)
- Amosu Bamidele (Mr)
- Anderson Lilian (Miss)
- Cheyne Douglas (Mr)
- Edmondson Mark (Mr.)
- Greenidge Adrian (Mr)
- Guy James (Mr)
- Knights Margaret (Ms.)
- Koroma Patrick (Mr)
- Luthra Amit (Mr)
- Masterson Ann (Mrs.)
- Mellon Robert (Mr.)
- Patel Sanjay (Mr)
- Potts Cherry (Miss)
- Ramadani Ervina (Miss)
- Santiago Romarie (Mrs)
- Sinani Mimoza (Miss)
- Williams Elizabeth (Mrs)
- Waledh Md Faysal (Mr.)
- Akter Monjila (Mrs)
- James, Stella (Mrs)
- Field, Valerie (Mrs.)
- Ikomi Gladys (Mrs)
1. Introduction
- All attendees introduce themselves
- PM introduced how econsult works
- GP Partner introduced himself
- PM introduced Accurx works
- Given comparison Accurx vs econsult
- Explain and showed how CAP List works
- Introduce Surgery Connect Phone Call User Console and current waiting time
- CQC – Introduce about CQC and what they do. How CQC information works.
- Child imms, Smear
2. PCN – Suite 1 Promotion of Services
- Discussed PCN appointments and services provided.
- Introduce about Physio First
- Introduce about Pharmacy First
- List of Pharmacy services need to send to PPG members
- Introduce about Pain Management service
Discussed about other extended services such as social prescriber, PCN Physio services
3. National GP Survey
Discussed National GP Survey 2023 and share with PPG members and requested members to complete new survey for 2024
5. Ideas of how to widen network of PPG members
Discussed ideas with PPG members of how we can obtain more members. What is missing and what can we do to improve this. Can we organize a PPG event during practice hours?
- PM to look at creating additional page in our surgery website regarding GP and PCN services
- In progress, web developers are working on this
- PM to look at creating video for services how appointment works
In progress, once web developer completes creating new page in our website, video will be uploaded on the website
6. Any other topics from PPG members
- PPG Member Mr. Paul has raised issue of verifying passport - PM Sharif agreed, can be given by PM
- PPG Member Stella – Raised issue about internal Referral
- Quality Alert intro given by PM
- GP intro given by PM
- PM to send ICB email address
For complaints: complaints@selondonics.nhs.uk and General enquiries: contactus@selondonics.nhs.uk
7. Patient Participation Group Meeting Dates in 2024
We will discuss about update .
8. Any Other Business
PPG members are happy about phone call waiting time, which has improved to 5 minutes - We will improve to less than 5 mins to achieve 90%
PPG timetable survey (POLL) to create in Google
- Has been created and sent to all PPG Members
Invite patient to PPG Meeting from different age group and gender.
- We have already invited different age group patients and gender from our PPG members.
Pharmacy Services – Email to send to members
Informed about refurbishment of the building and Schedule Date 18 April 2024
No additional topics discussed but will come up in the next meeting if anything to be discussed
CONTACT DETAILS
New Cross Health Centre
Suite 3 Waldron Health Centre
London
SE14 6LD
Telephone: 0203 474 5909
